Núcleo Disca

Points of interest:

• This article highlights the importance of relationships, decision-making processes, and access to information in reducing stress in post-pandemic scenarios for organizations that traditionally manage crises.
• Due to COVID-19, human service organizations faced extraordinary challenges.
• The objective of this article is to analyze the impact of COVID-19 on work stress and the role of inclusion among workers in social service organizations in Chile during the pandemic.
• The sample consisted of 173 workers from civil society organizations who were contacted during the pandemic.
• The study’s hypothesis confirmed that people most affected by the pandemic experience higher levels of work-related stress.

Notes:

• The following summary was prepared by the Millennium Nucleus DISCA and is based exclusively on the publication. Therefore, it cannot be used for citations or references.
• This article was originally published in English.

Calderón-Orellana M, Aparicio A, López–Huenante N (2023) COVID-19’s impact on worker stress in human service organizations: The mediating role of inclusion. PLoS ONE 18(12): e0295743. https://doi.org/10.1371/journal.pone.0295743